Frequently Asked Questions
Everything you need to know about our shipping, materials, production processes, and size guide.
Orders
Select your size on the product page and add it to your cart. Complete the payment by following the instructions provided. If you have any questions about sizing before purchasing, contact us via WhatsApp or at care@bylimo.es.
You will receive a confirmation email as soon as payment is completed. If you don't receive it, check your spam folder or write to us at care@bylimo.es, providing your name and purchase date.
Yes, as long as your order hasn't left our workshop. Contact us as soon as possible via WhatsApp or at care@bylimo.es with your order number and the new address.
Shipping and Returns
You have 15 days from the receipt of your order to contact us and request a return. The return shipment must also be made within that 15-day period.
Exchanges are not accepted: if you want a different garment, you must return the one you have and place a new order.
The customer is responsible for the return shipping costs and any import duties or taxes in their country; LIMO only covers these costs if the error is ours (incorrect or defective product).
We are not responsible for merchandise lost or damaged during return transit, nor for customs delays; returns rejected by customs due to unpaid duties will not be accepted. Once the garment is received in perfect condition, with tags and original packaging, we will process the refund immediately using the same payment method used for the purchase.
Yes, we ship worldwide.
Free shipping to Spain in 24-48h.
To the Canary and Balearic Islands: €15 (3-5 days).
To other EU countries: €15 (3-7 days).
To the USA and Canada: €25 (delivery times may vary).
For the rest of the world, please contact us for terms and conditions. All international buyers are responsible for their country's import duties and taxes; if the order is refused or duties must be paid, these costs will be deducted from the refund.
We work with limited stock to avoid waste and overproduction: each garment is specially made to order, with a production time of 4 to 9 business days.
Shipping time to your destination is added to this timeframe. We cannot guarantee the delivery times provided by the courier company, nor are we responsible for customs delays.
Our garments
Each product page includes its standard size chart. We always recommend contacting us before placing your order if you have any questions about which size to choose, as the fit may vary depending on the garment. If you have any questions, message us on WhatsApp or email care@bylimo.es.
We do not make custom-tailored individual garments: each piece is made to order in the standard size you choose, with a production time of 4 to 9 business days.
Our garments are made from certified natural fabrics of European origin. Each product page states the exact fabric composition of that garment.
In the Care section of each garment's product page, you will find specific washing instructions based on the fabric. We recommend following them to best preserve the garment's quality and durability.