Refund policy

If you need to make a return, please contact us within 15 days of delivery.

The return shipment must be made within 15 days of receiving the order. The customer is responsible for shipping and return costs, as well as any applicable taxes and import charges in their country.

LIMO will only cover shipping and return costs in the event that an incorrect or defective product is sent. Exchanges are not accepted.

If you wish to exchange an item, you must return it and purchase a new one.

Returns are not accepted for items in the Archive Sale section; only exchanges are permitted for these products.

LIMO is not responsible for goods lost or damaged during return shipping, nor for items held at customs. Returns sent back due to a refusal to pay customs duties will not be accepted; in such cases, no refund will be issued.

Once the items are received (in perfect condition, with tags and original packaging), we will immediately process the corresponding refund using the original payment method.

If you have any questions or concerns, please contact us at care@bylimo.es.